Plovm Privacy Policy

Effective Date: December 28, 2024

Last updated: January 18, 2025

At Plovm, we believe in transparency and your right to control your personal information. This privacy policy explains how we handle your data when you use our platform across iOS, Android, and web applications. We've designed this policy to be clear and comprehensive, ensuring you understand exactly how your information is used and protected.

What We Will Establish in This Policy:

  1. What data do we collect?

  2. How do we collect your data?

  3. How will we use your data?

  4. How do we store your data?

  5. How do we protect your data?

  6. Marketing

  7. What are your data protection rights?

  8. Privacy policies of other websites

  9. Changes to our privacy policy

  10. How to contact us

What data do we collect?

Plovm collects the following data:

  1. Personal identification information:

    • Name (required)

    • Email address (required)

    • Date of birth (required, in compliance with child protection rights laws since we have users from 13 and above)

    • Country (required, to provide country-specific professionals and services)

  2. Profile information:

    • Profile Type (required, to accommodate the platform according to your profile). There are three profile types: “Ordinary” (any user) and Professional/Business Owner (can own a business, manage a business, be employed or provide a service within the platform).

    • Personality style (optional, but preferred to best match you when you haven't started solving problems with Plovm)

    • Professional Status (required for Professional/Business profiles):

      • Job title

      • Industry sector

      • Company name (optional, recommended only if not self-employed)

      • Professional qualifications (if a traditional professional position¹)

    • Chat Dialog check: optional, but it is built to ensures a safe and secure chat experience.

    • CrewMatch check: optional. It gives you consent over whether or not your profile will be shared in CrewMatch to other users.

  1. Communication data:

    • Messages

    • Feedback

    • Reviews

  2. Platform Activity:

    • Information about how you interact with our app to better match your interests like reading time, interaction date, likes and dislikes.

    • Problems: reading time, time it took to answer you, questions, answers, topics, comments, replies, saves, reports, and points

  3. Media data:

    • Images sent or taken within the app

    • Videos sent or recorded within the app

    • Audio Recordings done within the app

  4. Transactions:

    We also collect transactions from Stripe, Google Play Store, or Apple Pay, including:

    • Courses

    • Minutes

    • Subscriptions (renewal, cancellation, expired)

How do we collect your data?

You directly provide Plovm with most of the data we collect. We collect data and process data when you:

  • Create a profile or register for our services.

  • Browse and select professionals from SOS if you are an ordinary profile type or find problems to solve in SOS if you are a Business owner or a Professional.

  • Match with users with similar interests in CrewMatch.

  • Use our AI recommendations and communication tools.

  • Provide feedback or reviews on our services.

  • Interact with our app, as we save your interactions to better match your interests.

How will we use your data?

Core Service Delivery

  • Personalized problem-solving recommendations

  • Professional matching services through

  • Community engagement facilitation

  • Service quality monitoring

  • Platform performance optimization

Safety and Security

  • Age verification

  • Professional credentials verification

  • Platform abuse prevention

  • Fraud detection

  • Account security maintenance

Service Improvement

  • User experience optimization

  • Feature development

  • Service personalization

  • Content relevance enhancement

  • Performance analytics

Plovm does not share your data with third parties unless you give explicit consent. Your data is used solely to provide and improve our services.

How do we store your data?

Plovm securely stores your data using Firebase Cloud Firestore for general data and Firebase Storage for images, videos, or recordings done within the app. We do not delete your data unless you request it or do so within the app.

How do we protect your data?

Security Measures

  • End-to-end encryption for sensitive communications, like messaging.

  • Regular security audits

  • Advanced access controls

  • Continuous monitoring systems

  • Automated threat detection

Marketing

Plovm would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop Plovm from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please send a support request here.

What are your data protection rights?

Plovm would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access: You have the right to request Plovm for copies of your personal data. We may charge you a small fee for this service.

  • The right to rectification: You have the right to request that Plovm correct any information you believe is inaccurate. You also have the right to request Plovm to complete information you believe is incomplete.

  • The right to erasure: You have the right to request that Plovm erase your personal data, under certain conditions.

  • The right to restrict processing: You have the right to request that Plovm restrict the processing of your personal data, under certain conditions.

  • The right to object to processing: You have the right to object to Plovm's processing of your personal data, under certain conditions.

  • The right to data portability: You have the right to request that Plovm transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: support@plovm.com

Privacy policies of other websites

The Plovm app contains links to other websites. Our privacy policy applies only to our app, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Plovm keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on January 17, 2025.

How to contact us

If you have any questions about Plovm's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: support@plovm.com

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¹Traditional professional positions include established roles such as:
  • Doctors and Healthcare Providers: Offering medical services and healthcare support
  • Lawyers: Providing legal guidance and representation
  • Engineers: Applying technical problem-solving skills
  • Accountants: Managing financial matters
  • Teachers: Sharing educational expertise
  • Architects: Contributing design perspectives
  • Scientists: Offering research-based insights
  • IT Professionals: Providing technical solutions